Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Join Our Dynamic Team – Call Centre Jobs Folkestone

Are you looking for an exciting opportunity in customer service? We are searching for enthusiastic and motivated individuals to join our expanding call centre team in Folkestone. Whether you are an experienced call centre agent or looking to embark on a new career, we welcome applications from candidates of all backgrounds and experiences.

About Us

Our company is a leading provider of customer service solutions, known for our commitment to excellence and our supportive work environment. Based in Folkestone, we pride ourselves on creating a workplace that fosters growth, teamwork, and innovation. We believe in empowering our employees to deliver the best possible service to our clients and customers.

The Role

As a call centre agent, you will be the voice of our company, interacting with customers via phone, email, and chat. Your primary responsibilities will include:

• Providing exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Maintaining a positive and professional attitude during every customer interaction.
• Documenting customer interactions accurately and efficiently within our database.
• Working collaboratively with team members to ensure customer satisfaction and meet performance targets.
• Participating in training sessions to continually improve your skills and knowledge.
• Helping to identify areas for process improvement and enhancing the customer experience.

Requirements

To be successful in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• A minimum of 1 year of experience in a customer service or call centre environment is preferred, but not essential.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with basic computer systems and technology.
• A positive attitude and a willingness to learn.

What We Offer

We value our employees and strive to provide a rewarding workplace. When you join our team, you will receive:

• Competitive salary and performance-based bonuses.
• Comprehensive training and ongoing professional development.
• Flexible working hours with options for full-time or part-time roles.
• A supportive and friendly team environment.
• Employee benefits, including health insurance and paid time off.
• Opportunities for career advancement within our growing company.

Why Folkestone?

Folkestone is a vibrant coastal town with a rich history, picturesque views, and a strong sense of community. As a member of our team, you will not only enjoy the benefits of working with us but also the lifestyle that Folkestone offers:

• Great transport links, making your commute easy.
• A variety of leisure activities including beach walks, parks, and local attractions.
• A thriving local economy with numerous shops, cafés, and restaurants.
• Friendly neighborhoods and a diverse community.

Application Process

If you are ready to take the next step in your career and join our team of dedicated professionals, we would love to hear from you! To apply for call centre jobs in Folkestone, please complete our online application form on this page. Be sure to include your CV and a short cover letter outlining your relevant experience and why you would be a great fit for our team.

Join Us Today!

We are excited to expand our team and look forward to your application. Take the first step towards a fulfilling career in customer service and become a part of our supportive work environment right here in Folkestone. Your future awaits!

Apply now and let’s create exceptional customer experiences together!