Industry: Private

Employment Type: Contractor

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

Job Title: Contact Supervisor

Company Overview

At TechSolutions Inc., we are passionate about delivering top-notch customer service and technological solutions to our esteemed clients. With over 10 years of experience in the industry, we pride ourselves on our commitment to excellence and innovation.

Position Overview

We are currently seeking a dedicated and experienced Contact Supervisor to join our growing team. This role is crucial in overseeing and enhancing the quality of service provided by our contact center employees. If you have a knack for leadership, exceptional communication skills, and a desire to drive performance, we want to hear from you!

Key Responsibilities

• Lead and supervise a team of customer service representatives to ensure high-quality service delivery.
• Monitor team performance daily, providing constructive feedback and coaching to maximize potential.
• Develop and implement training programs to enhance skills and knowledge of contact center staff.
• Address customer inquiries and complaints via calls, emails, and chat to resolve issues promptly.
• Prepare detailed reports on team performance, customer feedback, and other key metrics.
• Collaborate with upper management to define and achieve business objectives and performance targets.
• Conduct regular team meetings to discuss performance, customer feedback, and new initiatives.
• Stay updated with industry trends to drive continuous improvement in service delivery.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
• Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory capacity.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Excellent verbal and written communication skills.
• Proficient in customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to analyze data and provide insights to improve team and customer performance.

What We Offer

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement plan with company match.
• Opportunity for career advancement in a dynamic and fast-paced environment.
• Work-life balance with flexible scheduling options.
• Ongoing training and professional development opportunities.

Work Environment

Our contact center is designed to foster teamwork and collaboration. We believe in creating a positive atmosphere where every employee feels valued. As a Contact Supervisor, you will be at the forefront of shaping our customer service culture, ensuring that all team members are empowered to deliver the best possible experience.

Application Process

If you are ready to take the next step in your career and believe you have the skills and experience required for this contact supervisor job description, please apply on this page. We are excited to meet individuals who are eager to contribute to our mission and vision!

Equal Opportunity Employer

TechSolutions Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Us!

Become part of a team that is dedicated to delivering exceptional customer service. Apply now and help us continue our tradition of excellence!