Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

To apply to this job please click the button

Full Job Description

Front Desk Representative

Location: New York City, NY

Company Overview

Welcome to Premier Hospitality Group, a leader in providing exceptional guest experiences in the bustling heart of New York City. Our team is dedicated to delivering top-notch service and creating a welcoming atmosphere. We are now seeking a motivated and personable Front Desk Representative to join our dynamic team. If you are passionate about customer service and love working in a fast-paced environment, we want to hear from you!

Job Overview

The Front Desk Representative will be the first point of contact for our guests, responsible for creating a positive first impression and providing outstanding service throughout their stay. This role involves a variety of tasks, including checking guests in and out, answering inquiries, and resolving any issues to ensure guest satisfaction.

Key Responsibilities

• Welcome and greet guests upon arrival with a warm and friendly demeanor.
• Efficiently check guests in and out, ensuring a smooth and pleasant process.
• Provide accurate information regarding hotel services, amenities, and local attractions.
• Handle phone and online reservations, ensuring guest preferences and needs are met.
• Process payments and manage transactions while maintaining accurate financial records.
• Address and resolve guest complaints or concerns with professionalism and empathy.
• Collaborate with other hotel departments to meet guest requests and ensure satisfaction.
• Maintain a clean and organized front desk area to promote a professional environment.
• Assist with administrative tasks as needed, such as filing, data entry, and inventory management.

Qualifications

To be successful in this role, candidates should possess the following qualifications:

• High school diploma or equivalent; additional education or certifications in hospitality management is a plus.
• Proven experience in a front desk or customer service role, preferably within the hospitality industry.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to manage guest concerns effectively.
• Familiarity with hotel management software and reservation systems is preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work flexible hours, including weekends and holidays.
• Strong attention to detail and the ability to multitask in a busy environment.

Benefits

At Premier Hospitality Group, we value our employees and are committed to providing a supportive and rewarding work environment. Benefits for the Front Desk Representative position include:

• Competitive salary and opportunities for performance-based bonuses.
• Health, dental, and vision insurance plans.
• Paid time off, including vacation days and holidays.
• 401(k) retirement plan with company match.
• Employee discounts on hotel stays and dining.
• Opportunities for growth and advancement within the company.
• Training and development programs to enhance your skills.

Why Join Us?

Working as a Front Desk Representative at Premier Hospitality Group means being part of a passionate team dedicated to creating unforgettable experiences for our guests. You will play a vital role in shaping their stay, ensuring they feel welcomed and valued from the moment they arrive. We take pride in our inclusive workplace culture where every team member is encouraged to contribute ideas and share their unique perspectives.

Application Process

Are you ready to take the next step in your career? If you are excited about this front desk job posting and believe you have what it takes to excel in this role, we would love to hear from you! Please submit your application on this page. We look forward to welcoming you to our team!

Equal Opportunity Employer

Premier Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.