Industry: Private

Employment Type: Part Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: United States

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Full Job Description

PLDT Customer Service Job Hiring

Are you passionate about helping people? Do you thrive in a dynamic work environment where no two days are the same? If so, we are excited to announce that we are currently hiring for customer service roles at PLDT, a leader in the telecommunications industry in the Philippines. This is your opportunity to make a significant impact while growing your career with one of the most recognized brands in the country.

About PLDT

PLDT Inc. is the Philippines’ largest integrated telecommunications and digital services company with over 100 years of service. Our mission is to empower Filipinos with world-class telecommunications services and sustainable solutions. With a workforce made up of passionate, dedicated individuals, we aim to provide the best connectivity and innovative solutions that enrich lives.

Job Overview

As part of our customer service team, you will serve as the frontline support for our customers, assisting them with their inquiries, issues, and providing expert advice on our services and products. Your role is crucial in ensuring customer satisfaction and building lasting relationships with our clients.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.
• Provide accurate and timely information regarding PLDT products and services.
• Resolve customer complaints efficiently and effectively.
• Document customer interactions and follow up on unresolved issues.
• Collaborate with other team members and departments to enhance service delivery.
• Participate in training sessions to stay updated on product offerings and company policies.
• Contribute to team performance goals by meeting or exceeding individual KPIs.

Qualifications

• Must possess at least a High School diploma; college degree preferred.
• Previous customer service experience is a plus but not mandatory.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with empathy and professionalism.
• Basic computer skills and familiarity with CRM software is advantageous.
• Must be willing to work in a fast-paced environment and odd hours including weekends and holidays.

What We Offer

• A competitive salary package.
• Comprehensive training programs to equip you with the skills you need for success.
• Career growth opportunities within one of the leading companies in telecommunications.
• Health, wellness, and insurance benefits.
• A supportive and inclusive work culture.
• Employee discounts on PLDT services and products.

Why Join Us?

At PLDT, we believe that our employees are our greatest asset. By joining our customer service team, you will not only be embarking on an exciting career path but also contributing to a mission that makes a real difference in people’s lives. Build your skills, gain invaluable experience, and become part of a company that values growth, teamwork, and integrity.

Application Process

If you are ready to take on this challenge and believe you have what it takes to excel in our customer service role, we encourage you to apply now. Please submit your application directly on this page. We look forward to reviewing your application and hopefully welcoming you to the PLDT family!

Equal Employment Opportunity

PLDT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other status protected by applicable law.